Privacy Policy

1. Introduction

Welcome to ProTrack ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field sales management platform.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Name, email address, phone number
• Company information
• User credentials (username and encrypted password)
• Profile information

2.2 Location Data

ProTrack collects real-time GPS location data from field personnel during working hours. This includes latitude, longitude, accuracy, and timestamp information. Location tracking is essential for our service and can be controlled by the user.

2.3 Usage Data

We automatically collect information about your interactions with our service, including:

• Visit check-in/check-out times and locations
• Attendance records
• Expense submissions
• Photos and notes attached to visits
• Device information and IP addresses

3. How We Use Your Information

We use collected information for the following purposes:

• To provide and maintain our service
• To track field personnel locations and activities
• To generate reports and analytics
• To process expense claims
• To improve our service and user experience
• To communicate with you about updates and support
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Within Your Organization: Data is accessible to authorized personnel within your company based on role permissions
• Service Providers: Third-party vendors who help us operate our service (e.g., cloud hosting, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and role-based permissions
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Location data and activity logs are typically retained for 12 months unless required otherwise by law or contract.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain data processing activities

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for more information.

9. Children's Privacy

ProTrack is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: